Reference

What You Need to Know Before You Play

The legal terms on this page set out how mantra8 operates, what you agree to when you open an account, and how access is governed by local law in Indonesia. Availability depends on local regulations and is only extended to eligible regions where permitted.

Account Eligibility RulesJurisdiction & Access PolicyDANA, OVO, GoPay Wallet TermsData Handling ConditionsAccount Closure Rights
mantra8 What You Need to Know Before You Play
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about how our terms apply to your account, or you need to raise a dispute related to a wallet transaction or account action, we have direct contact paths available. For players in Semarang or anywhere across Indonesia, reaching our team does not require navigating a call centre — use the channels below.

Team online

Live Chat Support

Reach our team directly through the live chat window in your account dashboard. Legal queries are routed to the policy team, not a general support queue.

Email for Account Disputes

Send detailed account or policy disputes to our registered support email. Include your registered DANA, OVO, or GoPay number so we can match your account record quickly.

In-Account Help Centre

The Help Centre inside your account has a dedicated Legal section. You can submit formal requests for data access, account closure, or term clarifications directly from that page.

ACCOUNT INTEGRITY

How We Handle Data, Cookies and Security

Our policy commitments cover four areas that directly affect your account: how we store your data, how cookies work on our platform, how we secure your account access, and what your rights are if you want to change or remove your information.

Data Retention Policy We keep your account data only for as long as required under applicable law or active account status. You can request a copy of your stored data through the Help Centre at any time.
Cookie Handling Cookies on this platform track session activity and wallet preference settings — for example, remembering whether you last deposited via DANA or GoPay. You can manage cookie preferences in your browser settings.
Account Access Security Login is protected by OTP verification sent to your registered mobile number. If your number changes, update it before your next DANA or OVO deposit to avoid a verification mismatch.
Requesting Account Changes To update your registered details or request full account closure, submit a formal request via the in-account Help Centre. Identity verification is required before any changes take effect.

Common Questions About Our Legal Terms

These are the questions we hear most often about account rights, policy scope, and what happens when a dispute comes up. Each answer reflects how our terms actually work — not a generic policy summary.

Yes. Access to the platform depends on local law and is only available where permitted in your region. You are responsible for confirming that access is lawful in your location before opening an account.

All wallet transactions, including deposits and withdrawals via DANA, OVO, and GoPay, fall under mantra8's terms. Disputes go through our process, not the e-wallet provider's own resolution channel.

Submit a data access request through the Legal section in your in-account Help Centre. We process these requests in line with applicable data law and will respond to your registered contact details.

A mismatch between your OVO or GoPay registered name and your account name can trigger a hold on your account. Contact support via live chat and provide both your account ID and wallet number to resolve it.

We notify you through your registered account contact — the email or mobile number on file. Continuing to use the platform after that notification means you accept the updated terms.

You can request account closure and data removal via the Help Centre. Identity verification is required first. Some data may be retained where local law requires it even after closure.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.